Client Testimonials


Clients Of Synapse

quotes I chose Synapse to help me develop my company’s IT infrastructure during what was (and still is) a period of rapid growth. The Synapse consultant I worked with quickly understood my needs and offered appropriate solutions to manage a 70%+ increase in clients. He took a holistic approach and made a number of very helpful suggestions to improve other technology-related aspects of our operation in addition to the services we purchased from them.

The on-going support package we have is simply superb: no problem is too small and the help desk team have the rare ability to explain actions that I need to take using jargon-free language. They are our most important partner and I look forward to developing my business further with them.
quotes

Simon Parker, Director - Albion International Study
Buddy Worldwide
[support services / email hosting / bespoke programming / cloud telephony] 

quotes Our core team is small and based in several locations, so we need a reliable IT system that centralises all our files. We also need a system that allows its user base to quickly expand and contract to accommodate the flexible working patterns of our business. We started using Synapse back in 2006 and we’ve been working with them ever since.

The Cloud-based Citrix platform, and the support Synapse provides, frees us from an office environment and allows us all to work more effectively and efficiently regardless of where and when we need to work. It’s rare that we have any issues but it is a great relief to know that should we ever need help, the Synapse team are always on hand to resolve any problems we have.

I can’t recommend these guys highly enough!
quotes

Richard Porter, General Manager - Buddy Worldwide Ltd.
Buddy Worldwide
[support services / cloud solutions / email hosting / email archiving / online backup] 

quotes At Fusion Leadership we have been working with Synapse now for over five years. They have scaled up their support as our needs have grown. Starting with IT services in one location their support now extends to three locations within the UK.

Synapse represent pretty much the ideal IT partner for us. Service solutions are scalable. The availability of support through their help desk is consistently high, with most fixes being achieved first time out. Synapse staff are knowledgeable, dedicated and always professional. As such, we would have no hesitation in recommending Synapse to any organisation seeking IT support of the highest quality.
quotes

John Jackson, Joint Founder - Fusion Leadership
Fusion Leadership
[support services / monitoring & maintenance / email hosting / web hosting / online backup]

quotes We have been very satisfied with what Synapse have done for us over the last seven years. This has included the design and support of our family website, computers and internet connections. Synapse staff have always been prompt, obliging and well informed.

I have recommended Synapse to others who have been similarly satisfied. quotes

John Bazalgette - Personal Customer
Bazalgette
[support services / monitoring & maintenance / web hosting / email hosting]

quotes We have been introduced to Synapse about 5 years ago. We were looking for a dedicated professional IT company to follow us.

Synapse and all its engineers were/are the perfect solution: quick response time, quick problems sorting, great server monitoring and backup and human relationship with the staff which always helps. Thank you guys!
quotes

Tom Trapani - Liberty GB & Ireland
Liberty GB & Ireland
[support services / monitoring & maintenance / email hosting / online backup]

quotes We have been with Synapse for several years now and over the course of this time have moved offices several times, thereby necessitating the reinstallation of all our computers on each occasion. The technicians have always been a pleasure to work with no matter how tedious this must have been.

On every occasion that we have had to log a call, we have always received extremely prompt attention and very helpful assistance. With PCs being such an important part of life today, it is reassuring to know that we can rely on Synapse and if they cannot deal with our problems remotely, they will send someone out to our offices. quotes

Carole Segger – London Knee Clinic
London Knee Clinic
[support services / monitoring & maintenance / email hosting / online backup]

quotes As a charity with a large number of individuals attending each day (65 – 70) all keen to learn how to use a computer, we absolutely need a prompt and reliable support system where IT is concerned.

Synapse have been providing that support system to us since 2005 and their response rate is outstanding!! We know that they will email, phone, remote in and – where necessary – turn up to troubleshoot for us. They are always friendly, helpful, courteous and skilled at what they do. We have complete confidence that their support will keep our show on the road!!
quotes

Maresa Ness - Mosaic Clubhouse
Mosaic Clubhouse
[support services / monitoring & maintenance / email hosting / online backup]

quotes After years of great IT support covering several projects everyone in our office is an advocate of the “Synapse” way … thanks, and keep up the good work! quotes

Pen Stally - Nick Grace Management Ltd.
Nick Grace Management
[support services / email hosting / email archiving]

quotes My association, nay marriage to Synapse has passed the seven and the thirteen itch stages with never a cross word or any thought of greener grass. It is like imagining there is that special person ready and willing to make a sandwich the moment the thought enters your head.

Civil obedience at all times. Pinch me, am I dreaming? quotes

Roger Webb - Prime Numbers
Prime Numbers
[support services / email hosting / email archiving / online backup]

quotes Back in 2007 Synapse helped dig us out of an IT hole and have looked after us ever since. They cope with the big stuff and small stuff equally well and it is a testament to the way they work that we now take well run IT pretty much for granted.

PS Furthermore, for IT geeks they have an interesting variety of sports injuries too! :)
quotes

Bob Eady – Stage Entertainment
Stage Entertainment
[support services / monitoring & maintenance / email hosting / email archiving / spam filtering / online backup / web hosting]

quotes For the past 5 years, Synapse have provided us a with a safe and secure server accessible from any computer anywhere in the world. Their hosted virtual desktop solution and hosted email services have allowed us to work efficiently as a group while being in the office or travelling to various places.

Any questions or problems are answered and solved in minutes by their help & support team. Without doubt, Synapse have been a critical strategic partner for developing our business. quotes

Francois Laporte - Wasid Ltd.
Wasia Ltd.
[support services / cloud solutions / email hosting]

quotes Synapse have provided our IT support, Exchange hosting and backups for a number of years now. Their assistance has often been invaluable – they're quick to respond, helpful, patient and knowledgeable. They use remote access to deal with specific problems, but have also often come into the office to help with issues in person. They've also been a great support when we had questions regarding moving office, general queries or requesting advice about software. It's wonderful to know that they are always on hand to help if we need them! quotes

Lia Buddle - Joe Public Marketing Ltd.
Joe Public Marketing
[support services / monitoring & maintenance / email hosting / email archiving / online backup]

quotes I would like to record how satisfied I am with the high quality of service offered by all the guys at Synapse, especially your Help Desk. I was given your contact details in 2000, at the turn of the Millennium, just as I was setting up a new organisation.  I'm ex-IBM so what I thought was taking a risk for all my IT, namely just going by word of mouth, turned out to be a blessing in disguise.  Anyone who has started up a company or works in a busy environment knows how dependent you can be on a service provider when you are setting up or when IT goes wrong.  The truth is you become inundated and absorbed entirely with 'business matters'.

My epiphany was the day I realised just how much 'great customer service matters' and I had comparisons from the past!  Over all these years I have learned how much I can rely on Synapse wherever and whenever I need high quality technical expertise and support for an optimum ROI.  Each instance of help has been handled thoroughly, professionally, and expeditiously.  It's always a pleasure to recommend Synapse because I know they'll exceed all expectations. quotes

Joe Michel, CEO - Community Associates
Community Associates
[support services / monitoring & maintenance / email hosting / online backup / web hosting]

quotes I am the Practice Principal and founder of a small team of highly experienced Osteopaths based in Harley Street, London.  Synapse has been advising me and hosting my technology since 2003.  They have helped me forge ahead of the curve by implementing appropriate and cost effective technology that is tailored to the needs of my practice.

Aside from technical expertise, they have also had the imagination to help me develop a completely novel way of running my practice that provides a higher level of service to our patients and a more productive business model.  Synapse is the nerve centre of my highly effective, efficient, secure and respected medical practice.

The measure of a good technology company is the same as the measure of good medicine – success is in hardly ever needing to call them but when you do – they’re there for you. quotes

James Sumerfield - Harley Street Osteopaths
Harley Street Osteopaths
[support services / monitoring & maintenance / cloud services / email hosting / online backup / web hosting]

quotes One of my biggest fears when starting up my own business, was the absence of an in house ‘IT Department’ to solve my IT problems. With Synapse these fears have been totally taken away.

Synapse provide me with a range of support services from back-up to antivirus to specific problem solving, which sets my mind at rest. I know I can call on them anytime and receive prompt, friendly and technically sound advice. With daily back-ups, I know that all my business files are safely stored and easily recoverable, should a mishap occur with my laptop. The Synapse guys really know their stuff and I trust their knowledge and capability completely. They are always calm and patient on the phone and are never phased by any IT problem I have.

Using Synapse was one of the first and best decisions I made when starting my small business and I would heartily recommend their services to others.  quotes

Fiona Campbell - Fidelitas Executive Coaching Ltd.
Fidelitas Executive Coaching
[support services / email hosting / online backup]

The above are just a sample of the regular accolades we receive.  Why not see for yourself?

 

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