Monitoring & Maintenance


 

Proactive Monitoring & Maintenance of our clients' devices is enabled through the simple installation of our highly-intelligent Proactive Monitoring & Maintenance Agent on each device together with included (and complimentary) AVG AntiVirus and MalwareBytes AntiMalware subscriptions and LogMeIn remote access.  Behind the scenes the devices are proactively protected, monitored and maintained 24 hours a day, 7 days a week, 365 days a year.

By performing behind the scenes monitoring and maintenance around the clock – we can drastically reduce the amount of downtime you and your staff experience.  In the long run, you save money with fewer issues, less downtime, and a no-surprises flat-rate that makes things simple.  Simply put, why purchase separate AntiVirus, AntiMalware and Remote Control products when for less money you can have a team of engineers making sure your machine runs the best it can?

Usually our highly-intelligent agent negates the need for constant and laborious human involvement in the upkeep of a device.  Should anything require human intervention, however, the agent automatically alerts our engineers and a course of action can be agreed upon by the owner of the device and our team.  This is particularly important with servers as it's critical to know, for example, about a predictive hard drive failure so that immediate emergency action can be taken rather than missing a flashing red light because the server is in another room or is locked away in a cupboard.

Each month a downloadable PDF report is produced so that trends can be spotted;  Is the device running out of disk space?  Does it continue to have sufficient RAM to run the applications asked of it?  Has there been unusually high activity by the AntiVirus and/or AntiMalware plugins?  Has the Internet connection 'gone down'?

Monitoring desktop devices costs as little as £10 + VAT per month and servers costs £50 + VAT per month.  Proactive Monitoring & Maintenance is a small price to pay for the smooth running of your devices and to be 'in the know' at all times.

Example Monitoring Alert
Example Proactive Monitoring & Maintenance Alert
  Engineers' Proactive Care Monitoring Console
Engineers' Proactive Monitoring & Maintenance Console

We take care of your systems proactively and are on hand whenever you need us.

 

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