{"id":519,"date":"2018-05-21T15:04:28","date_gmt":"2018-05-21T14:04:28","guid":{"rendered":"http:\/\/new.synapse.it\/knowledgebase\/web-and-server-hosting-copy\/"},"modified":"2023-02-15T15:38:37","modified_gmt":"2023-02-15T15:38:37","slug":"support-services","status":"publish","type":"page","link":"https:\/\/synapse.it\/ro\/support-services\/","title":{"rendered":"Servicii Suport"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"text-align:center;--awb-max-width:600px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" src=\"https:\/\/synapse.it\/wp-content\/uploads\/2022\/03\/helpdesk.jpg\" alt class=\"img-responsive\"\/><\/span><\/div><div class=\"fusion-text fusion-text-1 fusion-text-no-margin\" style=\"--awb-text-transform:none;--awb-margin-top:50px;--awb-margin-bottom:50px;\"><p><span style=\"color: #cc0066;\"><strong>ADHOC:<\/strong><\/span><\/p>\n<p class=\"translation-block\"><b>Suportul Adhoc<\/b> de la <b><mark class=\"highlight\">Synapse<\/mark><\/b> \u00ee\u021bi ofer\u0103 un bun prilej de a te familiariza cu modul \u00een care oper\u0103m. Echipa noastr\u0103 de ingineri experimenta\u021bi este disponibil\u0103 \u0219i gata s\u0103 te ajute, f\u0103r\u0103 contracte stufoase sau alte bariere care s\u0103 te \u00eempiedice s\u0103 ob\u021bii asisten\u021ba de care ai nevoie.<\/p>\n<p>Ori de c\u00e2te ori te confrun\u021bi cu o problem\u0103 tehnic\u0103 pentru care ai nevoie de ajutor sau pe care nu ai timp s\u0103 o rezolvi singur, pur \u0219i simplu pune m\u00e2na pe telefon sau trimite-ne un e-mail; te vom primi cu bra\u021bele deschise.<\/p>\n<p class=\"translation-block\">Din 1998, <b>Suportul Adhoc<\/b> este folosit de clien\u021bi din toate domeniile sociale \u2013 de la corpora\u021bii mari la persoane fizice \u2013 \u0219i din multe \u021b\u0103ri din \u00eentreaga lume. Software-ul nostru de suport de ultim\u0103 genera\u021bie ajut\u0103 la depistarea sursei oric\u0103rei probleme \u00een cel mai scurt timp posibil. Datorit\u0103 lui, cei care au nevoie de asisten\u021b\u0103 beneficiaz\u0103 de cuno\u0219tin\u021bele pe care le-am acumulat din experien\u021ba anterioar\u0103, dob\u00e2ndit\u0103 cu o gam\u0103 larg\u0103 de clien\u021bi.<\/p>\n<p>Ce-ar fi s\u0103 ne \u00eencerci serviciile data viitoare c\u00e2nd ai nevoie de ajutor?<\/p>\n<p>Ne po\u021bi contacta prin email la <span style=\"color: #cc0066;\"><strong>romania@synapse.it<\/strong><\/span> sau prin telefon la <span style=\"color: #cc0066;\"><strong>031.630.0103<\/strong><\/span>.<b><\/b><\/p>\n<\/div><div class=\"fusion-text fusion-text-2 fusion-text-no-margin\" style=\"--awb-text-transform:none;--awb-margin-top:50px;--awb-margin-bottom:50px;\"><p><span style=\"color: #cc0066;\"><strong>\u00ceNGRIJIRE COMPLE\u0102 PROACTIV\u0102 [PTC]<\/strong><\/span><\/p>\n<p class=\"translation-block\">Pachetul de <strong>\u00cengrijire Complet\u0103 Proactiv\u0103 [PTC]<\/strong> se adreseaz\u0103 acelor clien\u021bi care prefer\u0103 s\u0103 pl\u0103teasc\u0103 o sum\u0103 lunar\u0103 fix\u0103 \u00een care intr\u0103 monitorizarea proactiv\u0103 \u0219i \u00eentre\u021binerea dispozitivelor, protec\u021bie AntiVirus \u0219i AntiMalware perpetu\u0103, plus toate cheltuielile aferente muncii prestate de <span><strong>Synapse<\/strong><\/span> \u2013 at\u00e2t la distan\u021b\u0103, c\u00e2t \u0219i la fa\u021ba locului. Dispozitivele sunt protejate, monitorizate \u0219i \u00eentre\u021binute proactiv 24 de ore pe zi, 7 zile pe s\u0103pt\u0103m\u00e2n\u0103, 365 de zile pe an, \u00een schimbul unei sume lunare fixe, care acoper\u0103 totul.<\/p>\n<p class=\"translation-block\">Agentul nostru inteligent de <b>Monitorizare \u0219i Mentenan\u021b\u0103 Proactiv\u0103 [PMM]<\/b> este instalat pe toate sistemele \u0219i, efectu\u00e2nd monitorizarea \u0219i mentenan\u021ba \u00een fundal, 24 de ore din 24, putem reduce drastic timpul de nefunc\u021bionare cu care v\u0103 confrunta\u021bi tu \u0219i angaja\u021bii t\u0103i. Pe termen lung, economise\u0219ti bani, pentru c\u0103 te confrun\u021bi cu mai pu\u021bine probleme, cu timpi mor\u021bi mai scur\u021bi \u0219i beneficiezi de un tarif fix f\u0103r\u0103 surprize, care face lucrurile c\u00e2t se poate de simple.<\/p>\n<p>\u00cen plus, cum pre\u021burile se stabilesc \u00een func\u021bie de num\u0103rul de servere sau de sta\u021bii de lucru, este mai u\u0219or s\u0103-\u021bi calculezi cheltuielile. \u00cenchipuie-\u021bi numai c\u00e2t de rapid s-ar rezolva lucrurile dac\u0103 to\u021bi angaja\u021bii t\u0103i ar beneficia de suport instant, f\u0103r\u0103 o cre\u0219tere a cheltuielilor lunare pentru IT?<\/p>\n<p class=\"translation-block\">\u00cen cazul \u00een care un utilizator al unui utilaj acoperit de <strong>PTC<\/strong> \u00eent\u00e2mpin\u0103 dificult\u0103\u021bi tehnice, biroul nostru de asisten\u021b\u0103 tehnic\u0103 este disponibil pentru a oferi asisten\u021b\u0103 \u00eentre orele de lucru principale din Marea Britanie, de la 9:00 la 17:30, de luni p\u00e2n\u0103 vineri - fie de la distan\u021b\u0103, fie, dac\u0103 inginerii no\u0219tri consider\u0103 necesar, \u0219i la fa\u021ba locului.\u00a0 \u00cen cazul \u00een care este necesar\u0103 sau preferat\u0103 asisten\u021ba \u00een afara orelor de program, aceasta poate fi oferit\u0103, de asemenea, prin aranjament, contra unei taxe suplimentare.<\/p>\n<p class=\"translation-block\">\u00centr-un cuv\u00e2nt, Pachetul de <b>\u00cengrijire Complet\u0103 Proactiv\u0103 [PTC]<\/b> le permite patronilor \u0219i angaja\u021bilor s\u0103 se concentreze \u00een \u00eentregime asupra cre\u0219terii afacerii lor \u00een loc s\u0103 fie nevoi\u021bi s\u0103 se lupte cu problemele tehnice care afecteaz\u0103 PC-urile, Mac-urile, dispozitivele mobile sau serverele.<\/p>\n<p class=\"translation-block\">Mul\u021bi dintre clien\u021bii no\u0219tri de acum au trecut direct la Pachetul de <b>\u00cengrijire Complet\u0103 Proactiv\u0103 [PTC]<\/b> dup\u0103 ce au \u00eencercat mai \u00eent\u00e2i <b>Suportul Adhoc<\/b>. Ei au ajuns s\u0103 ne considere ca fiind o parte esen\u021bial\u0103 \u0219i integrant\u0103 a echipei. Prin Pachetul de <b>\u00cengrijire Complet\u0103 Proactiv\u0103 [PTC]<\/b>, noi devenim propriul t\u0103u departament IT full-time.<\/p>\n<p><strong>Please note that PTC is a service we offer to prevent and\/or provide assistance with technical problems only &#8211; should consultancy services be required (perhaps the setup\/installation of a new machine or the installation or configuration of a suite of applications) <a href=\"https:\/\/synapse.it\/ro\/professional-services\/\">Servicii Profesionale<\/a> can be purchased either on an adhoc or on a discounted basis.<\/strong><\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-519","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/synapse.it\/ro\/wp-json\/wp\/v2\/pages\/519","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/synapse.it\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/synapse.it\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/synapse.it\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/synapse.it\/ro\/wp-json\/wp\/v2\/comments?post=519"}],"version-history":[{"count":0,"href":"https:\/\/synapse.it\/ro\/wp-json\/wp\/v2\/pages\/519\/revisions"}],"wp:attachment":[{"href":"https:\/\/synapse.it\/ro\/wp-json\/wp\/v2\/media?parent=519"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}