What Our Clients Say

Pen Stally – Nick Grace Management Ltd.

After years of great IT support covering several projects everyone in our office is an advocate of the “Synapse” way … thanks, and keep up the good work!

James Sumerfield – Harley Street Osteopaths

I am the Practice Principal and founder of a small team of highly experienced Osteopaths based in Harley Street, London. Synapse has been advising me and hosting my technology since 2003. They have helped me forge ahead of the curve by implementing appropriate and cost effective technology that is tailored to the needs of my practice.

Aside from technical expertise, they have also had the imagination to help me develop a completely novel way of running my practice that provides a higher level of service to our patients and a more productive business model. Synapse is the nerve centre of my highly effective, efficient, secure and respected medical practice.

The measure of a good technology company is the same as the measure of good medicine – success is in hardly ever needing to call them but when you do – they’re there for you.

Maresa Ness – Mosaic Clubhouse

As a charity with a large number of individuals attending each day (65 – 70) all keen to learn how to use a computer, we absolutely need a prompt and reliable support system where IT is concerned.

Synapse have been providing that support system to us since 2005 and their response rate is outstanding!! We know that they will email, phone, remote in and – where necessary – turn up to troubleshoot for us. They are always friendly, helpful, courteous and skilled at what they do. We have complete confidence that their support will keep our show on the road!!

Richard Porter, General Manager – Buddy Worldwide Ltd.

Our core team is small and based in several locations, so we need a reliable IT system that centralises all our files. We also need a system that allows its user base to quickly expand and contract to accommodate the flexible working patterns of our business. We started using Synapse back in 2006 and we’ve been working with them ever since.

The Cloud-based Citrix platform, and the support Synapse provides, frees us from an office environment and allows us all to work more effectively and efficiently regardless of where and when we need to work. It’s rare that we have any issues but it is a great relief to know that should we ever need help, the Synapse team are always on hand to resolve any problems we have.

I can’t recommend these guys highly enough! 

Simon Parker, Director – Albion International Study

I chose Synapse to help me develop my company’s IT infrastructure during what was (and still is) a period of rapid growth. The Synapse consultant I worked with quickly understood my needs and offered appropriate solutions to manage a 70%+ increase in clients. He took a holistic approach and made a number of very helpful suggestions to improve other technology-related aspects of our operation in addition to the services we purchased from them.

The on-going support package we have is simply superb: no problem is too small and the help desk team have the rare ability to explain actions that I need to take using jargon-free language. They are our most important partner and I look forward to developing my business further with them.

John Jackson, Joint Founder – Fusion Leadership

At Fusion Leadership we have been working with Synapse now for over eight years. They have scaled up their support as our needs have grown. Starting with IT services in one location their support now extends to three locations within the UK.

Synapse represent pretty much the ideal IT partner for us. Service solutions are scalable. The availability of support through their help desk is consistently high, with most fixes being achieved first time out. Synapse staff are knowledgeable, dedicated and always professional. As such, we would have no hesitation in recommending Synapse to any organisation seeking IT support of the highest quality.

John Bazalgette – Personal Customer

We have been very satisfied with what Synapse have done for us over the last seven years. This has included the design and support of our family website, computers and internet connections. Synapse staff have always been prompt, obliging and well informed.

I have recommended Synapse to others who have been similarly satisfied.

Tom Trapani – Liberty GB & Ireland

We have been introduced to Synapse about 8 years ago. We were looking for a dedicated professional IT company to follow us.

Synapse and all its engineers were/are the perfect solution: quick response time, quick problems sorting, great server monitoring and backup and human relationship with the staff which always helps. Thank you guys!

Carole Segger – London Knee Clinic

We have been with Synapse for several years now and over the course of this time have moved offices several times, thereby necessitating the re-installation of all our computers on each occasion. The technicians have always been a pleasure to work with no matter how tedious this must have been.

On every occasion that we have had to log a call, we have always received extremely prompt attention and very helpful assistance. With PCs being such an important part of life today, it is reassuring to know that we can rely on Synapse and if they cannot deal with our problems remotely, they will send someone out to our offices. 

Roger Webb – Prime Numbers

My association, nay marriage to Synapse has passed the seven and the thirteen itch stages with never a cross word or any thought of greener grass. It is like imagining there is that special person ready and willing to make a sandwich the moment the thought enters your head.

Civil obedience at all times. Pinch me, am I dreaming?

Bob Eady – Stage Entertainment

Back in 2007 Synapse helped dig us out of an IT hole and have looked after us ever since. They cope with the big stuff and small stuff equally well and it is a testament to the way they work that we now take well run IT pretty much for granted.

PS Furthermore, for IT geeks they have an interesting variety of sports injuries too! 🙂

Francois Laporte – Wasid Ltd.

For the past 7 years, Synapse have provided us a with a safe and secure server accessible from any computer anywhere in the world. Their hosted virtual desktop solution and hosted email services have allowed us to work efficiently as a group while being in the office or travelling to various places.

Any questions or problems are answered and solved in minutes by their help & support team. Without doubt, Synapse have been a critical strategic partner for developing our business.

Joe Michel, CEO – Community Associates

I would like to record how satisfied I am with the high quality of service offered by all the guys at Synapse, especially your Help Desk. I was given your contact details in 2000, at the turn of the Millennium, just as I was setting up a new organisation. I’m ex-IBM so what I thought was taking a risk for all my IT, namely just going by word of mouth, turned out to be a blessing in disguise. Anyone who has started up a company or works in a busy environment knows how dependent you can be on a service provider when you are setting up or when IT goes wrong. The truth is you become inundated and absorbed entirely with ‘business matters’.

My epiphany was the day I realised just how much ‘great customer service matters’ and I had comparisons from the past! Over all these years I have learned how much I can rely on Synapse wherever and whenever I need high quality technical expertise and support for an optimum ROI. Each instance of help has been handled thoroughly, professionally, and expeditiously. It’s always a pleasure to recommend Synapse because I know they’ll exceed all expectations. 

Fiona Campbell – Fidelitas Executive Coaching Ltd.

One of my biggest fears when starting up my own business, was the absence of an in house ‘IT Department’ to solve my IT problems. With Synapse these fears have been totally taken away.

Synapse provide me with a range of support services from back-up to anti-virus to specific problem solving, which sets my mind at rest. I know I can call on them anytime and receive prompt, friendly and technically sound advice. With daily back-ups, I know that all my business files are safely stored and easily recoverable, should a mishap occur with my laptop. The Synapse guys really know their stuff and I trust their knowledge and capability completely. They are always calm and patient on the phone and are never phased by any IT problem I have.

Using Synapse was one of the first and best decisions I made when starting my small business and I would heartily recommend their services to others.